Frequently Asked Questions - Impressive Themes



What is WHMCS?

WHMCS is a software package offering a complete automation solution for web hosts including hosting and domain management, recurring billing and integrated customer support. You can find out more about WHMCS at www.whmcs.com.

 

What is a theme?

A theme is a series of template files, consisting mostly of HTML, CSS and PHP, that changes the front end design and layout of WHMCS.

 

How do I install a theme for WHMCS?

All of our themes come with thorough online documentation including full installation instructions. You can find our theme documentation here.

 

Can I customise a theme purchased from Impressive Themes?

Yes. The code for all of our themes is completely open and unencrypted, meaning that you are free to customise or adapt our themes to suit your requirements. Please note, this will require a basic knowledge of HTML and CSS, familiarity with the Bootstrap responsive design framework will also be helpful.

 

What version of WHMCS do your themes work with?

We continuously update our themes to ensure that they work with the latest version of WHMCS. At present, all of our themes are compatible with WHMCS version 6.3.1.

 

What languages do your themes support?

WHMCS supports numerous languages, in both in the client and admin areas. To enable this, all text used throughout the system is stored within language files. All of our themes for WHMCS are coded to reference the relevant language variables from the core language files throughout.

WHMCS includes 20 client area translations by default. These are:

Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, Farsi, French, German, Hungarian, Italian, Norwegian, Brazilian & Native Portuguese, Russian, Spanish, Swedish, Turkish & Ukranian.

If a language you operate in is not available as standard, then you can create your own translation.

You can find out more about language files in WHMCS here.

 

What level of customer support do you offer?

All of our themes come with one year of access to our customer support center, including thorough online documentation for all of our themes and technical support provided via our online support ticket system.

Please read our customer support policy for full details of what our is and isn’t covered by our customer support service.

 

How often do you release updates for your themes?

We release regular updates to our themes as and when required, either to ensure compatibility with the latest version of WHMCS or to introduce updates, bug fixes or new features.

 

How do I install an update for one of your themes?

All of our themes come with thorough online documentation including full update installation instructions. You can find our theme documentation here.

 

I have an idea for how to improve one of your themes, how can I tell you about it?

We love to hear ideas from our customers on how we can improve our products to better suit their needs. Please contact us with any suggestions for improvements or new features.

 

What payment methods do you accept?

Currently we accept payments via PayPal and most major credit and debit cards.

 

What happens when my access to support and updates expires?

All of our themes include one year of technical support and product updates. At the end of the year you will have the opportunity to purchase an additional year of technical support and product updates.

If you choose not to purchase an additional year of technical support and product updates, you will still be able to continue using the current version of your theme, however you will no longer be eligible to receive techical support or product updates.

 

What happens if I’m not happy with my purchase, how do I request a refund?

We’re confident that this won’t be the case, but in the rare event that you’re not entirely satisfied with one of our products, please contact us within 30 days for a full refund.